Support

COBOLworx Professional Technical Support Services

We offer several forms of support:

• A special offering for users of Objectway Online Banking System (OBS),
• An offering for general users who want to join a COBOLworx community on Discord, by invitation with a paid membership through Substack,
• An offering for individual COBOL developers through a higher level of paid membership on Discord,
• An offering for Development teams,
• An offering for Application migrations to GCC COBOL or GnuCOBOL, and
• An offering for Support of Production use of GCC COBOL or GnuCOBOL with Developer seats included.

Objectway Online Banking System (OBS) Support

Objectway provides customers source code to customize and build for production. Objectway has excellent support for the COBOL in the applications as delivered. Occasionally problems arise from the customizations that are more difficult than Objectway can handle. COBOLworx provides technical support in those situations.

• Email Support: $US6,000 per year
• Critical Issue Support (24x7x365 hot-line): $US9,000 per year

COBOLworx Discord Community Membership

The COBOLworx Newsletter site on Substack offers two level of paid memberships. The COBOLworx Community Membership includes both occasional subscriber only content and an invitation to our private Discord Server. This membership level costs:

• $US 10.00 per month, or
• $US 100.00 per year

Memberships are handled by Substack and payment is handled by Stripe. Non-US currencies are converted by Stripe.

COBOLworx Discord Developer Membership

This is an upgrade to Community membership. In addition, several VIP channels are enabled for Developer Members. These VIP channels are monitored by COBOLworx support team members. In addition, when a Developer Member is dealing with issues of a sensitive nature, a private channel MAY be opened at the discretion of COBOLworx. In general, that kind of support is better handled by the ticke system described below.

GnuCOBOL and GCC COBOL Developement Teams Support

COBOLworx offers technical support for individual developers using either of our supported compilers. The support is billed either monthly or annually through Substack. This program is offered for individuals or small teams. It provides access to VIP “channels” on the COBOLworx Supstack server for conversations and email access to our RT Ticket tracking system to report issues, attach code, and interact with Support directly.

• Pricing
  • 1-10 $US50/month of $500/year per developer
  • 11-20 $US45/month or $450/year per developer
  • 21-30 $US40/month or $400/year per developer
  • Pricing for larger teams on request

Prices above are for support by COBOLworx support staff members during normal US Business Hours (9:00AM Eastern to 5:00PM Pacific). Critical situation (24x7x365) support is available at prices 50% higher than those above and includes a 24x7 hotline and more aggressive Service Levels.

NOTE that for support clients with the Production level of support all their developers are covered at no additional cost under that support plan.

Migration Project Technical Support

For teams migrating existing applications from other COBOL platforms to GCC COBOL or GnuCOBOL.

• Email Support: $US20,000 per year
• Critical Issue Support (24x7x365 hot-line): $US30,000 per year

Production Technical Support

COBOLworx offers support for COBOL applications, compiled on GCC COBOL or GnuCOBOL, in production. This support focusses on operational problems or issues that arise during normal operations. Our support is for a specific operational organization and its associated COBOL applications. By this we mean a specific operational team within larger organizations, not overall support for large, diverse bodies of COBOL in many units or subsidiaries.

• Email Support: $US100,000 per year
• Critical Issue Support (24x7x365 hot-line): $US150,000 per year

This support package covers all developers associated with the production applications at no additional cost.

GCC COBOL Bespoke Development

COBOLworx will provide bespoke development consulting services under the following conditions:

• The results of the work that changes the code bases of the COBOL compiler are to be contributed to the Open Source Software Project, and
• The Project agrees that the work should be included if only as a contributed package.

Bespoke development projects are done as fixed-price, fixed-term projects. A detailed statement of work is collaboratively developed to form the foundation for client planning and COBOLworx planning and pricing.